Saturday, 14 February 2009

In the wee, small hours.....

Here I am in the wee, small hours, it's almost 2am, and I can't sleep, so I thought I'd just do a quick post to keep the blog alive as it's a week since the last one.

Just a quick update on the '3' situation and the bank situation that I blogged about a couple of weeks ago.

We have at last got the new phone and the mobile broadband dongle! '3' still managed to bugger up the order, even after they received a bank statement that was to their liking - they had the cheek to tell Rog that although we had passed the credit check, we had failed their 'internal' check - whatever the hell that means!!! Rog took umbrage at that and asked to speak to someone more senior, who, of course, was not available. We then, strangely enough, got 2 emails telling us that they were sorry for the confusion, and that the phone and the broadband had been approved and would be on their way to us the next day. Funny, that!!!

We then waited only 2 days for the phone, which came recorded delivery, and another week for the dongle (which didn't). It got stuck at the post office because they couldn't deliver packets because of the snow! Oh well, all's well that ends well!

I had to phone the bank yet again to ask them to re-fund the two charges they took out when we requested the statement. This time I spoke to the deputy Manager, who did the refund while I was on the phone. I did mention that I thought that a goodwill payment to cover the cost of the 9 phone calls we had to make would go a long way in restoring our faith in their customer service, and she said that she couldn't authorise that, but she would speak to the Manager. Yes, you guessed it, no payment has been forthcoming!

More photos next week as we are visiting Beacon on Tuesday.


  1. So a 'deputy manager' isn't authorised to make a goodwill payment of what, £5 - £10 say? Looks like you have to speak to the Board on everything - Oh, that will be the Prime Minister now that we have nationalised all our Banks!

  2. Hi Lesley - yes, I think you may be right, but as we are all shareholders now I think we should be able to authorise it ourselves - what fun that would be - we'd all be millionaires!!
    Read the review on 'Caxton' in Canal Boat - very nice it was too, but that was only to be expected as she is a lovely boat! I have to admit to a smug moment, knowing we had been given the guided tour already!
    Happy cruising, see you at Crick, if not before.


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